ITHACA, N.Y. (WHCU) — NYSEG faces calls for transparency after thousands of customers have complained about billing errors.

Congressman Marc Molinaro wants answers from Pamela Nilsen, CEO of the energy company. Last fall, NYSEG changed its billing system. Molinaro says ever since then, customers across the 19th Congressional District say information on their bills have been wrong or bills arrived late.

In a letter to Nilsen, Molinaro outlined six questions that should be answered by February 27. Those questions are:

  1. When did you first notice that there were issues with incorrect bills being sent to customers?
  2. What communications were made to customers notifying them of widespread billing inaccuracies, and when were these communications sent?
  3. Have you identified and fixed the issues dealing with incorrect billing?
  4. What actions are being taken to address the billing issues?
  5. What date will the issue be completely resolved and can customers expect consistently accurate bills?
  6. What actions are being taken to improve customer service to shorten hours-long phone wait times and return customer emails?

Molinaro says complaints to NYSEG are up 60% than the last two years combined.